Something broke or data is missing: what to do first

If you think data was lost or someone got into your app, open an urgent ticket from the support page (the red button). Urgent tickets alert the operator immediately and a person handles them as soon as possible.

Until we reply

1. Do not delete or overwrite anything on the source database, bucket or site. Overwritten data is much harder to get back.
2. Write down the snapshot id you may want to restore from (Backups tab). Prefer a verified one from before the problem started.
3. Rotate credentials that may have leaked: database passwords, API keys, service keys.
4. Do not restore into the source yet. Restore into a new, empty database first and compare; see Restore a database.

What helps us

The project name, roughly when the problem started, and any error code you see. Never paste passwords or keys into the ticket.